How we collect your data

You directly provide the Company with the data we collect. We collect data and process data when you:

• Register your interest online for our services.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser’s cookies.
• Voluntarily email [email protected], voluntarily Facebook message gem.fit or voluntarily Instagram message @gem.fit_ with contact details and information.

How your data is used

The Company collects your data so that we can email you with special offers, updates on our products and services and include you on our newsletter.

We will never sell your Personal Information to any third party.

Our Websites include Social Media Features, such as the Facebook Like button and Widgets, such as the Share Button or interactive mini-programs that run on our sites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Websites. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.

How your data is stored

The Company securely stores your data at Hubspot.

The Company will keep your name, email address and any individual emails or messages in accordance to the GDPR data retention guidelines. Once this time period has expired or upon an earlier request, we will delete your data by performing a GDPR-compliant delete procedure on Hubspot. All client information including emailing tracking, call records and all other engagement data and activity is permanently deleted.

Marketing

The Company would like to send you information about products and services of ours that we think you might like.

• Regular newsletters with updates relevant to gem.fit products and services
• Information (if relevant) about the online mobility programs
• Information (if relevant) about the outdoor training sessions
• Information on the Company’s social media handles
• Information for but not limited to: online and physically events, classes, workshops and educational sessions.

If you have agreed to receive marketing materials, you may always opt out at a later date.

You have the right at any time to stop the Company from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please email [email protected]

Your data protection rights

The Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request the Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that the Company correct any information you believe is inaccurate. You also have the right to request the Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that the Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that the Companny restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to the Company’s processing of your personal data, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: [email protected]

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

The Company uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality – The Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to the privacy policy

The Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 7 August 2020.

How to contact us

If you have any questions about the Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: [email protected]